Acceptable Use & AI Messaging Policy

This Acceptable Use Policy ("AUP") outlines mandatory standards and behavioral guidelines for all users, subscribers, and developers accessing or interacting with the Chatmizer platform ("Service", "we", "our").

Chatmizer provides customer communications infrastructure, featuring a Visual Flow Builder, Omnichannel Unified Inbox, automated sequence triggers, and AI-assisted conversational tools powered by Large Language Models (LLMs). This infrastructure bridges directly into third-party communication networks, including:

• WhatsApp Business Platform
• Instagram Direct Messaging
• Facebook Messenger
• TikTok Direct Messages and Comments
• Telegram Messenger
• X / Twitter Direct Messages
• Reddit Direct Messages
• Audio / Voice Transcription
• CRM & Webhook Connectors

By signing up for an account, linking communication channels, creating automated visual flows, or deploying AI nodes, you agree to comply fully with this Policy. Any violation may result in immediate rate-limiting, temporary integration suspension, or account termination.

Chatmizer incorporates generative AI features, AI agents, smart reply suggestions, audio-to-text transcription, and intent classification. You may never configure, prompt, or deploy our AI tools for the following purposes:

• Deceptive Impersonation & Falsification: Misleading end-users by claiming the AI bot is an authorized government official, legal representative, emergency personnel, or real individual without authorization. Where required by regional consumer law (e.g., EU AI Act, California BOT Disclosure Law), you must clearly disclose to end-users that they are interacting with an automated AI system.
• Safety Filter Bypass & Adversarial Prompting: Executing prompt injection attacks, jailbreaks, system prompt extractions, or adversarial test suites intended to bypass safety layers, content moderation thresholds, or platform system constraints.
• Unregulated & High-Risk Advisory: Deploying unmonitored AI agents to dispense professional medical diagnosis, emergency medical advice, individualized legal defense strategies, or definitive investment recommendations without certified human licensure and explicit disclaimers.
• Harmful, Hateful & Illegal Content Generation: Generating, circulating, or facilitating material depicting sexual exploitation, non-consensual imagery, harassment, defamatory statements, terrorist propaganda, self-harm encouragement, or cyberattack payloads/phishing kits.

Chatmizer's automation engine enables scheduled broadcasts, automated follow-ups, and trigger-based conversational sequences across WhatsApp, Instagram, TikTok, Telegram, Messenger, X and Reddit. All outbound communications must comply with strict deliverability and consumer protection standards:

• Verifiable Express Consent (Opt-in): You must have clear, affirmative consent from every recipient before sending marketing, promotional, or automated broadcast communications. Purchasing, renting, or scraping contact databases is strictly prohibited.
• Immediate Frictionless Opt-Out: Every automated marketing campaign or broadcast sequence must support standard opt-out keywords (including STOP, UNSUBSCRIBE, CANCEL, or local language equivalents). Upon receipt of an opt-out request, your flows must immediately cease sending non-transactional messages to that recipient.
• Carrier & Upstream Ecosystem Compliance: You must strictly adhere to the policies of each network: WhatsApp Business Messaging Policy, Commerce Policy and quality rating guidelines; Telegram Bot API Terms; the X Developer Agreement and Automation Rules; and the Meta Platform Terms and Messenger Platform Policy (including the 24-hour standard messaging window); and the TikTok Terms of Service and TikTok Business Messaging policies (a business may reply only within 48 hours of the person's last message and may not message someone first).
• No Phishing or Credential Harvesting: Flows must never prompt users to submit plaintext passwords, credit card CVV numbers, bank PINs, or government-issued national identity numbers through chat.

When utilizing Chatmizer's AI features (such as knowledge-base answers, conversation summaries, and drafted replies):

• No Training on Customer Conversations: Chatmizer does not sell, lease, or use your end-customer private conversations to train public, open foundational AI models.
• Sensitive PII Masking: Customers are responsible for ensuring highly sensitive data (e.g., health records, biometric identifiers, payment credentials) is not injected into prompts.
• Audio & Voice Message Processing: Inbound voice notes are transcribed solely for workflow automation, AI replies, and inbox display.

To maintain high customer experience standards and reduce hallucination risks:

• Human Escalation Fallback: Workflows handling customer support or commerce should hand the conversation to a person when the AI is not confident or when the customer asks for one.
• Monitoring & Accuracy: You remain solely responsible for validating the accuracy, factual reliability, and tone of automated AI-generated responses published to your customers.

You agree not to exploit or abuse the infrastructure supporting Chatmizer:

• Do not circumvent workspace tier rate limits, monthly message allowances, or concurrent execution limits.
• Do not launch automated denial-of-service (DoS) attempts or reverse-engineer webhook delivery endpoints.
• Do not share API credentials or account access tokens with unauthorized external organizations.

Chatmizer employs automated abuse-detection heuristics, message bounce-rate monitors, and upstream carrier feedback loops. If an account or automated flow is found to be in violation of this Policy:

1. 1Notice & Remediation: For minor or unintentional infractions, we will notify the account owner and provide instructions to adjust the offending flow within 24 hours.
2. 2Selective Feature Restriction: We may selectively disable specific AI agents, suspend outbound broadcast queues, or throttle incoming webhooks while investigating reported abuse.
3. 3Immediate Termination: In cases of egregious misconduct (including mass phishing, deliberate spamming, hate speech, or carrier regulatory enforcement), we reserve the right to immediately terminate the account, forfeit remaining subscription balances, and report the abuse to relevant authorities.

If you discover an account or flow built on Chatmizer that is generating unauthorized messages, abusing AI features, or violating this policy, please notify our compliance team immediately. Reports are reviewed promptly.