Terms of Service

By accessing or using Chatmizer, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Chatmizer provides an omnichannel customer communication platform, including visual flow builders and AI-assisted conversational tools. We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. You must not use the Service for any illegal or unauthorized purpose, including spamming or sending unsolicited promotional messages through connected channels (e.g., WhatsApp).

Our service may include integrations with third-party platforms. You agree to comply with the respective Terms of Service of any third-party integrations (e.g., Meta, Google). Excessive usage of AI generation that exceeds reasonable limits may result in rate-limiting or account suspension.

In no event shall Chatmizer, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

You can delete a Workspace (as its owner) or your own account at any time from Settings. Deletion is scheduled, not immediate: the Workspace is paused at once (no messages are sent to your customers and no automation runs, while incoming messages are still recorded), your team is notified, and you can restore it within 7 days. After 7 days it is permanently erased.

When you delete your account, you choose for each Workspace you own that has other members who takes over as owner, or that it is deleted. A Workspace handed over keeps its data and team; your paid plan is cancelled and does not transfer to the new owner.

Erasure covers the Workspace's contacts, conversations and messages, flows, AI agents and their knowledge, bookings, orders, uploaded files, and the connection of your channels at our messaging provider. We keep only what we must: security and audit records of account actions, error reports, support conversations, and billing records held by our Merchant of Record as required by law. Encrypted infrastructure backups may keep copies until they expire on their normal schedule; they are not used to restore deleted data.

We may suspend or delete a Workspace immediately for serious violations of these Terms or our Acceptable Use Policy, and we reserve the right to delete Workspaces of accounts that stay inactive or unpaid after a reasonable notice period. A suspended Workspace is paused the same way: nothing is sent to your customers while it is suspended.

Our support team can see inside your account only when you allow it. You can turn on Support access in Settings → Security for 24 hours, 3 days or 7 days, and turn it off at any time; it also ends by itself. While it is on, a member of our support team may open your account to help with your request. Each opening is recorded with its reason, and we notify you in the app and by email every time. We never ask for your password, and we do not change your password or billing through Support access without your agreement.

For questions or notices concerning these Terms of Service, please contact us at: