Chatmizer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Chatmizer.
1. Information We Collect
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This includes account data, integration metadata, and conversation logs necessary to provide our service.
2. How We Use Your Information
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- To improve our website and application
- To improve customer service
- To process transactions
- To send periodic emails and product updates
3. Payment Processing & PCI Compliance
All financial transactions are handled securely by our Merchant of Record (Creem). We do not store, process, or transmit your credit card details on our servers. Our Merchant of Record acts as the legal reseller of Chatmizer services and assumes responsibility for global tax compliance (including VAT/GST), fraud prevention, and strict adherence to Payment Card Industry Data Security Standards (PCI-DSS) and GDPR regulations regarding financial data.
4. Data Security & AI Processing
We implement a variety of security measures to maintain the safety of your personal information. When using our Native AI Copilot features, your conversational data is processed by Google (Gemini) strictly for the purpose of generating responses. We do not use your private conversational data to train our foundational models.
5. Your Data, Retention and Deletion
You can delete your account yourself from Settings at any time. Deletion takes effect after a 7-day window in which you can cancel it; then your personal data and every Workspace you chose to delete are erased, including files and channel connections. Workspaces you hand over to a teammate stay with them. We keep only security and audit records, error reports, support conversations and legally required billing records. See section 6 of our Terms of Service for the full details.
7. Analytics and Advertising (Google, Meta)
Only with your consent:
- Analytics -- Google Analytics 4 (Google Ireland Ltd. / Google LLC) measures visits: pages opened, approximate location (city level), device and browser. We do not send your name or email to Google.
- Marketing -- the Meta Pixel and Conversions API (Meta Platforms Ireland Ltd.) and Google ad measurement record steps such as signing up, starting a trial or paying, so we can measure our ads and show fewer, more relevant ones. With the Conversions API our server sends the same events; when you are signed in they include your email and phone number hashed (irreversibly scrambled), and your IP address and browser, which Meta uses to match the event. Purchases are reported only when marketing was allowed at checkout.
We never sell your personal data. Your browser's Global Privacy Control signal is honoured: Marketing then starts off.
8. International Transfers
Our service providers (including Supabase for hosting, Google, Meta, Creem and our email provider) may process data outside your country, including in the United States. Where the law requires it, these transfers rely on the providers' Standard Contractual Clauses or an equivalent safeguard.
9. Your Rights
Depending on where you live (for example under the EU/UK GDPR or Egypt's Personal Data Protection Law No. 151 of 2020), you can ask us to:
- give you a copy of your personal data
- correct it or delete it
- restrict or object to how we use it, including for marketing
- withdraw any consent you gave, at any time, without affecting what was done before
Write to us at the address below; we answer within 30 days. You can also complain to your data-protection authority.
10. Contact Us
If you have any questions regarding this privacy policy, or want a copy of your data, you may contact us using the information below:
Questions about this document?
info@chatmizer.com